Complaints
We aim to work openly and constructively with parents, carers, pupils, local authorities and professionals.
If a concern arises, we encourage early communication so that it can be discussed and resolved wherever possible. Many concerns can be addressed quickly through conversation with the relevant member of staff.
Where a concern cannot be resolved informally, our Complaints Policy explains the formal process for raising and responding to complaints.
Our complaints process includes:
- informal resolution where possible
- formal complaint to the Headteacher
- escalation to the Managing Director where required
- panel review if the complaint remains unresolved
The Complaints Policy also explains timeframes, confidentiality, record keeping, review arrangements and how complaints are used to support school improvement.